Pillars

Pioneering a Greener Future

Towards Net Zero
Green Airport Express

Highlights of our sustainable strategies in reducing carbon emission and promoting green airport express

Safety

Focuses on safety for passenger, employee, and operational infrastructure

Environment

Focuses on reducing carbon emission, energy & waste management, and water conservation

Social

Focuses on customer satisfication, impact to the community, and human capital

Governance

Focuses on Cybersecurity & Data Protection, Risk Management, and Business Ethics & Integrity

EXPRESS RAIL LINK SDN BHD

Where ERL Meets Sustainability

Four (4) sustainability pillars have been identified for ERL to anchor our sustainability thrust namely Safety, Environmental, Social and Governance. Thirteen (13) materiality topics were identified to be of key importance to ERL. The key materiality topics by their respective pillars are as follows:

Safety

Employee Safety, Customer Safety, Operational Safety

Environment

Carbon Emission Reduction, Energy Management, Waste Management, Water Conservation

Social

Customer Service Satisfaction, Human Capital, Impact to Community

Governance

Business Ethics and Integrity, Risk Management, Cybersecurity and Data Protection

core value: efficiency

sustainable pillars: safety

Three (3) strategies for Safety Pillar are as follows:

  1. Improvement of Safety Protocols, Safety Regulation and Compliance, and equipping staff with Safety Training, and Safety Management to ensure customer safety.
  2. Improvement on Safety Regulation and Compliance to minimise the risk of workplace accidents and physical hazards to ensure Employee Safety. 
  3. Modernization of the infrastructure technology of trains and tracks to minimise infrastructure and equipment damage to improve the overall Operational Safety.
Employee Safety
  • To ensure there are sufficient trained personnel to handle emergency situation
  • To identify Emergency Response Plan (ERP) scenarios, update existing procedure and conduct exercise
  • To conduct risk assessments at stations and identify hazards to passenger and plan for accident prevention
  • Encourage a safety-first culture
  • Emphasise the importance of reporting of near miss and safety concerns
  • To provide a safe work environment (i.e.: tools, workplace)
  • Improvement to current infrastructure and technology: Real-time condition monitoring system
  • To identify risks and hazards at track and infrastructure and plan for incident/accident prevention
View More

core value: responsiveness

sustainable pillars: environment

Four (4) Strategies for Environment Pillar are as follows:

  1. Develop a 3M Approach (Measurement, Management and Mitigation) in respond to the environmental or climate change issue where carbon emissions need to be measured. Establish the baseline data, followed by establishment of strategic mitigation action plan and finally the mitigation action plan needs to be implemented and reported accordingly.
  2. Develop the Green Energy Management System, and the Energy Efficient System which can lower energy costs and minimise the risk of energy price volatility and the negative impact of climate change.
  3. Develop a Waste Management System that optimizes 3R initiatives (Reduce, Reuse and Recycle) and minimize risk of improper management of hazardous waste that may expose ERL to legal action.
  4. Develop Water Conservation System to reduce operational costs and minimise the risk of water shortages.
Reduction of Carbon Emissions
  • Reduce carbon emissions from staff commuting to work
  • EV charging station
  • Carbon offset initiatives (Plant more trees, etc.)
  • Upgrade equipment to those with energy efficient technology such as split unit air- conditioning, LED lighting, giant fan, solar powered street light
  • More solar system installation
  • Energy conservation effort through installations of LED lighting
  • Reduce paper consumption
  • Reduce single use plastic to zero
  • Recycle bin
  • Increase usage eco-friendly material
  • Rainwater harvesting for toilet flushing
  • Educate staff on water conservation
View More

core value: inclusivity

sustainable pillars: social

Three (3) Strategies for Social Pillar are as follows: 

  1. Improvement of train condition, facilities, and ticketing in station, quality of frontline service to minimise train service disruption, reinforcement of a strong USP (Unique Selling Point) for seamless travel and service experiences that will ensure customer service satisfaction at optimum level. 
  2. Enhancement of workplace diversity, equity and inclusion; promote cross-discipline competencies to retain and attract good talent which will reinforce Human Capital. 
  3. Enrichment of relationship with various stakeholders by contributing to CSR activities to strengthen the reputation as a socially responsible organization and optimise the positive impact to the community.
Customer Service Satisfaction
  • Interior and exterior refurbishment
  • Evaluation of train life extension for 10 years (until 2039)
  • Improve communication via social media and in-train / in-station
  • Training and process improvement
  • Improve marketing strategy
  • Forming more strategic partnership with airlines, e-hailing, OTAs, hotels, corporate and technology
  • Focus on customer service tasks (going back to basic)
  • Introducing Customer Service Ambassador (SA)
  • Automatic Fare Collection (AFC) system upgrade
  • Technology partner service level
  • To support a cause which will create positive impact through community outreach programme or Go-Green initiative
  • Educating the public and employees on the importance of saving the environment by organizing CSR activities
  • Giving back to the community in the area that we operate in through activities or projects
  • Workforce Diversity and Development
View More

core value: Integrity

sustainable pillars: governance

Three (3) Strategies for Governance Pillar are as follows: 

  1. Enhancement of the corporate and product branding based on Business Ethics & Integrity which can strengthen positive reputational impact. 
  2. Empowerment of sustainable financial management and risk mitigation to strengthen Risk Management. 
  3. Reinforcement of Cybersecurity & Data Protection will enhance corporate image and reputation, and minimise risk of business disruption, reputational impact, and loss of revenue
Business Ethics & Integrity
  • Develop/Enhance Code of Practices
  • Conduct awareness and training session
  • Enhance whistle-blower programme
  • Setting up of internal audit department
  • Establish Risk Management committee
  • Develop risk mitigation & business continuity framework, policy and strategy
  • Develop and integrate SESG risks into Risk Management framework
  • Cybersecurity control
  • Cybersecurity risk assessment and measurement
  • Business continuity for data management
View More

core value: efficiency

sustainable pillars: safety

Three (3) strategies for Safety Pillar are as follows:

  1. Improvement of Safety Protocols, Safety Regulation and Compliance, and equipping staff with Safety Training, and Safety Management to ensure customer safety. 
  1. Improvement on Safety Regulation and Compliance to minimise the risk of workplace accidents and physical hazards to ensure Employee Safety. 
  1. Modernization of the infrastructure technology of trains and tracks to minimise infrastructure and equipment damage to improve the overall Operational Safety.

Employee Safety

  • To ensure there are sufficient trained personnel to handle emergency situation
  • To identify Emergency Response Plan (ERP) scenarios, update existing procedure and conduct exercise
  • To conduct risk assessments at stations and identify hazards to passenger and plan for accident prevention

Customer Safety

  • Encourage a safety-first culture
  • Emphasise the importance of reporting of near miss and safety concerns
  • To provide a safe work environment (i.e.: tools, workplace)

Operational Safety

  • Improvement to current infrastructure and technology: Real-time condition monitoring system
  • To identify risks and hazards at track and infrastructure and plan for incident/accident prevention

Four (4) Strategies for Environment Pillar are as follows: 

  1. Develop a 3M Approach (Measurement, Management and Mitigation) in respond to the environmental or climate change issue where carbon emissions need to be measured. Establish the baseline data, followed by establishment of strategic mitigation action plan and finally the mitigation action plan needs to be implemented and reported accordingly. 
  2. Develop the Green Energy Management System, and the Energy Efficient System which can lower energy costs and minimise the risk of energy price volatility and the negative impact of climate change. 
  3. Develop a Waste Management System that optimizes 3R initiatives (Reduce, Reuse and Recycle) and minimize risk of improper management of hazardous waste that may expose ERL to legal action. 
  4. Develop Water Conservation System to reduce operational costs and minimise the risk of water shortages.

core value: responsiveness

sustainable pillars: environment

Reduction of Carbon Emissions

  • Reduce carbon emissions from staff commuting to work
  • EV charging station
  • Carbon offset initiatives (Plant more trees, etc.)

Energy Management

  • Upgrade equipment to those with energy efficient technology such as split unit air- conditioning, LED lighting, giant fan, solar powered street light
  • More solar system installation
  • Energy conservation effort through installations of LED lighting

Waste Management

  • Reduce paper consumption
  • Reduce single use plastic to zero
  • Recycle bin
  • Increase usage eco-friendly material

Water Conservation

  • Rainwater harvesting for toilet flushing
  • Educate staff on water conservation

core value: inclusivity

sustainable pillars: social

Three (3) Strategies for Social Pillar are as follows: 

  1. Improvement of train condition, facilities, and ticketing in station, quality of frontline service to minimise train service disruption, reinforcement of a strong USP (Unique Selling Point) for seamless travel and service experiences that will ensure customer service satisfaction at optimum level. 
  1. Enhancement of workplace diversity, equity and inclusion; promote cross-discipline competencies to retain and attract good talent which will reinforce Human Capital. 
  1. Enrichment of relationship with various stakeholders by contributing to CSR activities to strengthen the reputation as a socially responsible organization and optimise the positive impact to the community.

Customer Service Satisfaction

  • Interior and exterior refurbishment
  • Evaluation of train life extension for 10 years (until 2039)
  • Improve communication via social media and in-train / in-station
  • Training and process improvement
  • Improve marketing strategy
  • Forming more strategic partnership with airlines, e-hailing, OTAs, hotels, corporate and technology
  • Focus on customer service tasks (going back to basic)
  • Introducing Customer Service Ambassador (SA)
  • Automatic Fare Collection (AFC) system upgrade
  • Technology partner service level

Impact on the Community

  • To support a cause which will create positive impact through community outreach programme or Go-Green initiative
  • Educating the public and employees on the importance of saving the environment by organizing CSR activities
  • Giving back to the community in the area that we operate in through activities or projects

Human Capital

  • Workforce Diversity and Development

Three (3) Strategies for Governance Pillar are as follows: 

  1. Enhancement of the corporate and product branding based on Business Ethics & Integrity which can strengthen positive reputational impact. 
  1. Empowerment of sustainable financial management and risk mitigation to strengthen Risk Management. 
  1. Reinforcement of Cybersecurity & Data Protection will enhance corporate image and reputation, and minimise risk of business disruption, reputational impact, and loss of revenue

core value: Integrity

sustainable pillars: governance

Business Ethics & Integrity

  • Develop/ Enhance Code of Practices
  • Conduct awareness and training session
  • Enhance whistle-blower programme
  • Setting up of internal audit department

Risk Management

  • Establish Risk Management committee
  • Develop risk mitigation & business continuity framework, policy and strategy
  • Develop and integrate SESG risks into Risk Management framework

Cybersecurity & Data Protection

  • Cybersecurity control
  • Cybersecurity risk assessment and measurement
  • Business continuity for data management

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Information

  • +603 2267 8000​
  • gogreenekspres@kliaekspres.com
  • Express Rail Link Sdn Bhd Level 2,
    KL City Air Terminal, KL Sentral Station,
    50470 Kuala Lumpur
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sustainable pillars: safety

Employee Safety

  • To ensure there are sufficient trained personnel to handle emergency situation
  • To identify Emergency Response Plan (ERP) scenarios, update existing procedure and conduct exercise
  • To conduct risk assessments at stations and identify hazards to passenger and plan for accident prevention

Customer Safety

  • Encourage a safety-first culture
  • Emphasise the importance of reporting of near miss and safety concerns
  • To provide a safe work environment (i.e.: tools, workplace)

Operational Safety

  • Improvement to current infrastructure and technology: Real-time condition monitoring system
  • To identify risks and hazards at track and infrastructure and plan for incident/accident prevention

sustainable pillars: environment

Reduction of carbon emissions

  • Reduce carbon emissions from staff commuting to work
  • EV charging station
  • Carbon offset initiatives (Plant more trees, etc.)

Energy management

  • Upgrade equipment to those with energy efficient technology such as split unit air- conditioning, LED lighting, giant fan, solar powered street light
  • More solar system installation
  • Energy conservation effort through installations of LED lighting

Waste management

  • Reduce paper consumption
  • Reduce single use plastic to zero
  • Recycle bin
  • Increase usage eco-friendly material

Water conservation

  • Rainwater harvesting for toilet flushing
  • Educate staff on water conservation

sustainable pillars: social

Customer service satisfaction

  • Interior and exterior refurbishment
  • Evaluation of train life extension for 10 years (until 2039)
  • Improve communication via social media and in-train / in-station
  • Training and process improvement
  • Improve marketing strategy
  • Forming more strategic partnership with airlines, e-hailing, OTAs, hotels, corporate and technology
  • Focus on customer service tasks (going back to basic)
  • Introducing Customer Service Ambassador (SA)
  • Automatic Fare Collection (AFC) system upgrade
  • Technology partner service level

Impact on the community

  • To support a cause which will create positive impact through community outreach programme or Go-Green initiative
  • Educating the public and employees on the importance of saving the environment by organizing CSR activities
  • Giving back to the community in the area that we operate in through activities or projects

Human capital

  • Fostering positive work culture, adaptable and inclusive work environment
  • Staff retention program

sustainable pillars: governance

Business Ethics & Integrity

  • Develop/Enhance Code of Practices
  • Conduct awareness and training session
  • Enhance whistle-blower programme
  • Setting up of internal audit department

Risk management

  • Establish Risk Management committee
  • Develop risk mitigation & business continuity framework, policy and strategy
  • Develop and integrate SESG risks into Risk Management framework

Cybersecurity & Data Protection

  • Cybersecurity control
  • Cybersecurity risk assessment and measurement
  • Business continuity for data management